How to Pack Inkjets & FREEPOST

We provide a returns service via Royal Mail. A registered freepost label is issued when an online Seller Order is placed.

This helps convenient return of goods via your local Post Office. The freepost label is valid for a period of Ten (10) days for your package send and return. Your parcel size, weight and packaging (how it is sufficientlty packaged) must conform as below. Thank you.

*IMPORTANT: From 11 August 2025 Royal Mail's 2nd Class Business Returns Service no longer applies in the following Post Code areas: AB36–38, AB54–56, FK18–21, KA27–28, KW1–17, PA20–38, PA41–80, PH19–44, PH49–50, TR21–25, BT, GY, HS, IV, IM, JE, ZE.

We pay 100%, but a 10% deduction may be made on any package of used inkjets to be recycled received either in insufficient packing, or loose packed/dropped-in, or "bundled/jumbled" for potential damage in transit. We reserve the right to return any package received where we deem the contents to be too damaged. Please take care when packing.

The Freepost service is a 2nd Class non guaranteed service. If your carton contains a large number of inkjets with a higher value, you may wish to consider paying extra for Recorded Delivery. Please see FAQ's if necessary to help answer common questions.

PLEASE NOTE: In openness to all customers, it seems that since end of Covid, service levels for 2nd Class posatge (inc. parcels) has dropped. Where 2nd Class used to be two day, and unless pre-Christmas, was often the next day, this is now staed as being 2-3 days. And in our experience, your parcel mayu take up to 4 days to arrive with us.t

Royal Mail conditions on the maximum size and weight of either a parcel, a jiffy bag/padded envelope or a box must be followed. Unused ink cartridges returned must conform to Royal Mails standards for transportation of goods, as follows.....

Please Do Not: use an ordinary paper envelope (non padded) to return your inkjet cartridges in. It will tear open during handling by the Postal operators, and either some cartridges will be lost, or they will be damaged, or both. The Post Office will reseal for delivery, but we will not pay for damaged or lost cartridges .

How to Pack You can send in a Jiffy Bag or small box, something for example, the size and dimensions of an old shoe box, if the dimensions are no more than:

Small Box:. 45 cm (17.5") x 35 cm (13.5") x 16 cm (6.1")

Maximum weight of a Small Box-2KG
3. LARGE BOX: If a much larger box is necessary (for any volume senders), the maximum box weight and dimensions are as follows:

Large box: 61 cm (2 feet) x 46 cm (1.5 feet) x 46 cm (1.5 feet)
Maximum weight of Large Box-10KG