Frequently Asked Questions-FAQ's

What ink cartridges do you pay for? We pay for those genuine original ink cartridge makes/models shown on our site with a buy-back price. You can include other ink cartridges for recycling, on a 1 for 1 basis, i.e. 10 paid ink cartridges and 10 other, e.g. compatible, or non value not showing.

What about other ink cartridges makes like Epson? Many new style individual four colour ink cartridges are made from lightweight plastic, such as Epson, Brother, and also some HP & Canon etc. These often break during remanufacturing. If not show on our site, we do not pay for them.

Do you take back other used printer consumables? No, sorry, we do not take back toner cartridges, drum units, fusers, imaging units, or any other printer consumable to recycle. We specialise in inkjet cartridge recycling only.

Do you buy back non-original makes? No, we do not pay for non-original copies or compatible ink cartridges, as they can wear after reuse thereby affecting print quality. However, compatible ink cartridges can be sent on a 1 for 1 basis for recycling.

You provide Freepost? Yes, the Freepost label is provided by email after you "Check out". Affix it to your parcel and simply drop off at your local Post Office or Royal Mail Depot.

Yes, we pay for all genuine original make ink cartridges shown with a price on our site with THREE EXCEPTIONS:

1. If a package or carton is received poorly packed, without care, or in insufficient packaging, we will AUTOMATICALLY DEDUCT 10% FOR DAMAGES. The foils connector easily damages. Please see "How to Pack Inkjets & FREEPOST." .

2. Do you buy-back Inkjets supplied FREE with a printer? No. Any marked "Starter", or "Set-up" have a reduced internal capacity. They are literally to "get you started" when "settng up" a brand new printer. They have no further commercial reuse value beyond their initial use

>!3. Do you buy-back "Instant Inks"? !!<Sorry No. These are supplied "Just-in-Time" direct from HP, and have a different electronic component designed to prevent recycling by anyone other than HP. NB: These can, however, be returned with an order for your convenience.

Do you check & exclude any ink cartridges? We check that all ink cartridges are Genuine (OEM) Original Equipment Manufactured, e.g. Canon/HP.and not compatible (which can be sent on a 1 for 1 basis for disposal). We do not use any checking machine. You get paid for those genuine original ink cartridges sent back, at the price shown on the site. Inkjets supplied FREE with a new printer have no reuse value.

Do you use an electronic checking machine? No, but some others may prepare you for a short-fall in the cartridges you send by stating they use a machine to check for failures. This may result in you being told a percentage have failed and zero payment made for these. Be aware of any site offering high back-back prices.

The Freepost label can only be printed within 24 hours of placing your online sellers order. It is Royal Mail's 2nd Class Service. This takes @2 days. We attempt to check all orders returned within 3 working days of receiving.

How long before you make payment?After counting all cartridges returned against the online order, we email confirmation this, with payment amount due.. We ask for bank account details to make payment (or a PayPal email if preferred). Electronic payment is made usually the same day you reply if before 5pm Mon-Fri (Excluding Bank Holidays). Please see "Our Inkjet Recycling & Payment Service".

What about VAT? We ask if you are VAT registered in the online seller process. If you are a Vat registered Business/Charity etc., payment is made including VAT. Payment to all other Private non-VAT registered sellers is made net of Vat (without).

Can I donate ink cartridges for charity? We support the EA Air Ambulance & can accept Genuine Original ink cartridges shown on this site with a value, for their donation. If you are a charity, or charity collector for another charity, we can make payment instead to your own charity. Please see "Recycle Charity Ink Cartridges".

Our Bankers are Barclays Bank who maintains the highest international banking practices required by law.We do not ask for bank details in the site Seller Process. We ask for these in a separate email. After payment has been made, we immediately delete your bank details. Bank details are never kept.

Do you share my data with anyone else? No, other than bank details when making payment, we do not share your data with any other 3rd party aside from Feefo (see below) for the purpose of asking for and providing independent feedback reviews. Please see "Inkjet Recycling-Your Data".

Do you ask for feedback? We may ask you for your feedback of our service for the benefit of others. This is done via the wholly independent & highly regarded Feedback operator, Feefo. Their service requires us to provide them with just customer name & email only for them to submit you a request for feedback. All feedback reviews are completely yours (the customers).

We do not insist on membership, so no Login or Password. Sites insisting on membership may ask you for full personal data, including bank account details. Be very wary of this. If personal membership details include you declaring bank account details in an online registration, this personal data may be kept on a server. Servers are constantly under attack by cyber criminals.

What about Duty-of-Care? We are registered with the Environment Agency & provide our Waste Licence Registration No. This covers you under waste processing of used (waste) ink cartridges. Please see "Printer Cartridges-Duty of Care".